Managed Services that keep your cloud stack fast, stable, and evolving.
We operate and improve your Salesforce, NetSuite, Dell Boomi, Workday, Oracle Fusion and connected SaaS ecosystem, so your teams can stay focused on growth.
Target uptime across managed platforms
Initial response SLA (tier-based)
Faster backlog throughput
Continuous improvement culture
Managed Services Offering
Flexible, outcome‑driven service catalog tailored to Salesforce, NetSuite, Dell Boomi, Workday, Oracle Fusion and adjacent SaaS applications.
Application Support & Administration
Keep your orgs healthy with proactive monitoring, swift incident resolution, and everyday admin excellence.
- SLA-backed response and resolution policies
- Runbooks with standard operating procedures
- Root-cause analysis & post-incident reviews
- Role-based access control (RBAC) & SoD checks
- Provisioning, deprovisioning, and audit trails
- MFA, SSO/SAML configuration and hygiene
- Workflows, flows, SuiteFlows, EIBs, approvals
- Duplicate rule, validation rule, and sandbox parity
- Field lifecycle governance & documentation
- API limits, governor limits, and scheduled jobs
- Health dashboards & error budgets
- Backup & restore playbooks
Enhancements & Optimization
Deliver a steady drumbeat of improvements aligned to business goals.
- Quarterly roadmap & value scoring
- Agile ceremonies (refinement, sprint reviews)
- Release notes & stakeholder enablement
- Salesforce Sales/Service/Experience/CPQ
- NetSuite ERP/Financials, SuiteCommerce
- Workday HCM/Absence/Time/Compensation
- Lead-to-cash, procure-to-pay, hire-to-retire
- RPA/opportunity automation & approvals
- UX tuning: page layouts, forms, mobile
- Dashboards (CRM Analytics, SuiteAnalytics)
- Operational KPIs & executive scorecards
- Data storytelling & adoption nudges
Integration & Data Management
Connect your landscape and keep data clean, compliant, and real‑time.
- Dell Boomi: Atom/Molecule setup & deployment
- API design standards (REST/SOAP, versioning)
- Retry, DLQ, and idempotency patterns
- Master/Reference data stewardship
- Deduplication, enrichment, and golden records
- Retention, lineage, and data catalogs
- Cutover planning, delta loads, and validation
- Secure file transfer (SFTP/PGP), EDI flows
- High‑volume batching & throttling strategies
- Centralized logging & alerting
- Business event tracking (order, invoice, case)
- Auto‑healing hooks & runbooks
Release Management & Upgrades
Stay current with zero surprises and zero downtime.
- Sandbox seeding, refresh plans, and data masking
- Branching & Git workflows
- Change approval board & traceability
- Automated testing (unit, integration, regression)
- Metadata/package deployment pipelines
- Rollback & feature flag strategies
- Impact analysis & regression test suites
- Pilot sandboxes and early access features
- End‑user communications & training
- SOX change evidence & approvals
- Segregation of duties & access attestations
- Disaster recovery & BCP tests
Strategic Advisory & Continuous Improvement
Architect the roadmap and continuously align people, process, and platforms.
- Quarterly business reviews (QBRs)
- Maturity assessments & capability heatmaps
- Total cost of ownership & ROI modeling
- Reference architectures & integration patterns
- Guardrails, naming standards, and design reviews
- Security posture checks & compliance mapping
- Role‑based training paths and micro‑learning
- Change champions & feedback loops
- Playbooks, SOPs, and self‑service portals
- License right‑sizing & feature utilization
- Archiving, storage tiers, and API usage
- Vendor negotiation support
Application Support & Administration
Keep your orgs healthy with proactive monitoring, swift incident resolution, and everyday admin excellence.
- SLA-backed response and resolution policies
- Runbooks with standard operating procedures
- Root-cause analysis & post-incident reviews
- Role-based access control (RBAC) & SoD checks
- Provisioning, deprovisioning, and audit trails
- MFA, SSO/SAML configuration and hygiene
- Workflows, flows, SuiteFlows, EIBs, approvals
- Duplicate rule, validation rule, and sandbox parity
- Field lifecycle governance & documentation
- API limits, governor limits, and scheduled jobs
- Health dashboards & error budgets
- Backup & restore playbooks
How We Deliver
A lightweight, proven operating model for predictable outcomes.
Discover
Workshops, tool scan, baseline metrics
1
Plan
Roadmap, backlog, SLA & RACI
2
Execute
Agile sprints, DevOps, change control
3
Improve
QBRs, health scores, optimization
4
Business Applications
Oracle Fusion
Salesforce
Workday
Dynamics 365
SAP
HubSpot
NetSuite
ServiceNow
AI & Data Stack
OpenAI
Azure
AWS Bedrock
Hugging Face
LangChain
Snowflake
Fivetran
Databricks
FAQs
What engagement models do you offer?
Tiered plans (Essential, Growth, Enterprise) with pooled hours, fixed SLAs, and optional 24×7 coverage.
Can you work with our existing internal team?
Yes. We co‑manage environments, embed with product owners, and provide enablement to uplift internal capability.
How fast can we start?
Typical onboarding is 2–4 weeks: due diligence, tool access, documentation handover, and pilot sprint.
Focus on growth and we'll handle the rest.
Book a 30‑minute fit call to tailor a managed services plan for your stack.