Managed Services that keep your cloud stack fast, stable, and evolving. We operate and improve your Salesforce, NetSuite, Dell Boomi, Workday, Oracle Fusion and connected SaaS ecosystem, so your teams can stay focused on growth. 80 % Target uptime across managed platforms 1- 4 hrs Initial response SLA (tier-based) 30- 50 % Faster backlog throughput 80 % Continuous improvement culture Managed Services Offering Flexible, outcome‑driven service catalog tailored to Salesforce, NetSuite, Dell Boomi, Workday, Oracle Fusion and adjacent SaaS applications. Application Support & Administration Keep your orgs healthy with proactive monitoring, swift incident resolution, and everyday admin excellence. Tiered service desk (L1/L2/L3) with routing, triage, and knowledge base updates SLA-backed response and resolution policies Runbooks with standard operating procedures Root-cause analysis & post-incident reviews User & access management Role-based access control (RBAC) & SoD checks Provisioning, deprovisioning, and audit trails MFA, SSO/SAML configuration and hygiene Configuration & automation hygiene and Performance & reliability Workflows, flows, SuiteFlows, EIBs, approvals Duplicate rule, validation rule, and sandbox parity Field lifecycle governance & documentation API limits, governor limits, and scheduled jobs Health dashboards & error budgets Backup & restore playbooks Enhancements & Optimization Deliver a steady drumbeat of improvements aligned to business goals. Backlog shaping & prioritization Quarterly roadmap & value scoring Agile ceremonies (refinement, sprint reviews) Release notes & stakeholder enablement Feature delivery across clouds Salesforce Sales/Service/Experience/CPQ NetSuite ERP/Financials, SuiteCommerce Workday HCM/Absence/Time/Compensation Process optimization Lead-to-cash, procure-to-pay, hire-to-retire RPA/opportunity automation & approvals UX tuning: page layouts, forms, mobile Analytics & insights Dashboards (CRM Analytics, SuiteAnalytics) Operational KPIs & executive scorecards Data storytelling & adoption nudges Integration & Data Management Connect your landscape and keep data clean, compliant, and real‑time. iPaaS and API-led connectivity Dell Boomi: Atom/Molecule setup & deployment API design standards (REST/SOAP, versioning) Retry, DLQ, and idempotency patterns Data quality & governance Master/Reference data stewardship Deduplication, enrichment, and golden records Retention, lineage, and data catalogs Migration & synchronization Cutover planning, delta loads, and validation Secure file transfer (SFTP/PGP), EDI flows High‑volume batching & throttling strategies Observability & monitoring Centralized logging & alerting Business event tracking (order, invoice, case) Auto‑healing hooks & runbooks Release Management & Upgrades Stay current with zero surprises and zero downtime. Environment strategy Sandbox seeding, refresh plans, and data masking Branching & Git workflows Change approval board & traceability DevOps & CI/CD Automated testing (unit, integration, regression) Metadata/package deployment pipelines Rollback & feature flag strategies Vendor seasonal releases Impact analysis & regression test suites Pilot sandboxes and early access features End‑user communications & training Compliance & audit readiness SOX change evidence & approvals Segregation of duties & access attestations Disaster recovery & BCP tests Strategic Advisory & Continuous Improvement Architect the roadmap and continuously align people, process, and platforms. Strategy & roadmap Quarterly business reviews (QBRs) Maturity assessments & capability heatmaps Total cost of ownership & ROI modeling Architecture & governance Reference architectures & integration patterns Guardrails, naming standards, and design reviews Security posture checks & compliance mapping Adoption & enablement Role‑based training paths and micro‑learning Change champions & feedback loops Playbooks, SOPs, and self‑service portals Cost & license optimization License right‑sizing & feature utilization Archiving, storage tiers, and API usage Vendor negotiation support Application Support & Administration Keep your orgs healthy with proactive monitoring, swift incident resolution, and everyday admin excellence. Tiered service desk (L1/L2/L3) with routing, triage, and knowledge base updates SLA-backed response and resolution policies Runbooks with standard operating procedures Root-cause analysis & post-incident reviews User & access management Role-based access control (RBAC) & SoD checks Provisioning, deprovisioning, and audit trails MFA, SSO/SAML configuration and hygiene Configuration & automation hygiene and Performance & reliability Workflows, flows, SuiteFlows, EIBs, approvals Duplicate rule, validation rule, and sandbox parity Field lifecycle governance & documentation API limits, governor limits, and scheduled jobs Health dashboards & error budgets Backup & restore playbooks How We Deliver A lightweight, proven operating model for predictable outcomes. Discover Workshops, tool scan, baseline metrics 1 Plan Roadmap, backlog, SLA & RACI 2 Execute Agile sprints, DevOps, change control 3 Improve QBRs, health scores, optimization 4 Business Applications Oracle Fusion Salesforce Workday Dynamics 365 SAP HubSpot NetSuite ServiceNow AI & Data Stack OpenAI Azure AWS Bedrock Hugging Face LangChain Snowflake Fivetran Databricks OpenAI Azure AWS Bedrock Hugging Face LangChain Snowflake Fivetran Databricks FAQs What engagement models do you offer? Tiered plans (Essential, Growth, Enterprise) with pooled hours, fixed SLAs, and optional 24×7 coverage. Can you work with our existing internal team? Yes. We co‑manage environments, embed with product owners, and provide enablement to uplift internal capability. How fast can we start? Typical onboarding is 2–4 weeks: due diligence, tool access, documentation handover, and pilot sprint. Tiered plans (Essential, Growth, Enterprise) with pooled hours, fixed SLAs, and optional 24×7 coverage. Yes. We co‑manage environments, embed with product owners, and provide enablement to uplift internal capability. Typical onboarding is 2–4 weeks: due diligence, tool access, documentation handover, and pilot sprint. Focus on growth and we’ll handle the rest. Book a 30‑minute fit call to tailor a managed services plan for your stack. Contact Us